FREQUENTLY ASKED QUESTIONS (FAQ's)
Yes, you can choose to list your reservation or not. If you list it and
someone else books first, they can save their place in line for the same
time as yours and book from there. If that person does not show up at
all
(or shows up late), your reservation will be canceled by DVC Rental Club
staff, and you'll get a full refund of your payment!
You should also know that if someone books ahead of you but doesn't show up on your day, we'll still honor their booking even though it might be inconvenient for them because they got there first!
You should also know that if someone books ahead of you but doesn't show up on your day, we'll still honor their booking even though it might be inconvenient for them because they got there first!
To qualify for the Home Resort Booking Premium, your reservation must be
secured more than seven months before arrival. The Home Resort Booking
Premium is $18.00 per point.
Sorry, you can't check availability yourself. Only DVC Rental Club
members
can check villa availability. This is a FREE service to all our guests
whenever they submit an inquiry form.
Don't hassle. Our rental income calculator can estimate the cost and the
number of points you'll need for each stay. Click here
Yes, it is possible; you can add a Disney Dining Plan to your
reservation
anytime up to 30 days in advance.
No, reservations are booked through the DVC Rental Club, so there are
different rules for points expiry. Once booked, it cannot be changed or
canceled for any reason; we suggest you check our cancellation policy by
clicking here.
Create your account and visit the Listings page. You have 3 ways to make a
reservation:
- First check for an Existing Reservation that fits your needs
- Submit a Custom Request and a member will claim your request and make a reservation for your family.
- If you are currently a DVC Member, you can pay another member to transfer points from their DVC account to yours. This is ideal as it gives you the flexibility to book your own vacation and have control over the reservation.
As a member you have three ways to turn your unused points into cash:
- Rent out an existing reservation you will not be using.
- Claim a Custom Request from the listings page made by a renter and make a reservation per their request.
- Transfer points from your current Use Year to another member.
Once you have come to an agreement with the Members who claimed your
request, your confirmation number will be printed on your agreement. You
should add this number to your My Disney Experience account allowing you to
verify that your reservation is valid. Please note that Disney does not
provide a way to confirm online for stays at the Villas at Disney's Grand
Californian Hotel and Spa.
Your ability to secure a reservation will depend on the
resort you choose,
the time of year, size of accommodations, room view and even the days of the
week. It is always best to make plans as early as possible. See our
suggested guideline page.
No, only Disney Vacation Club Members have access to Member Services online
or on the phone. The Member you have contracted with will make your
reservation and send you a confirmation number. If you have minor changes,
such as adding another guest to your reservation, the member will do that
for you.
Yes. You can check-in via your My Disney Experience account 60 days prior to
your arrival date and make note of all special requests (room/view
preference, celebrations etc.). Please note that Disney does not provide
Online Check-in for the Villas at Disney's Grand Californian Hotel and Spa.
The purchase price of your reservation is guaranteed by the DVC Rental Club.
However, because we are a third-party intermediary, we cannot guarantee that
a member will not cancel a reservation. This has never happened to the
rental club, but it could. To prevent this, we hold your full payment in
escrow until your scheduled check-in day. Keeping the funds in our escrow
account allows us the discretion to disperse the funds appropriately. In the
event that a cancellation occurs, the renter would be able to see this on
their MDE account and contact us immediately. The DVC Rental Club would work
tirelessly to remedy the problem and re-secure the reservation. We retain a
bank of our own points specifically for this scenario.
For more information regarding member cancellations, see our Refund Policy.
However, please note that your reservation is only protected against an unauthorized cancellation that is made by the DVC Member. Your reservation is not protected in the event of a disaster, weather event, pandemic or other unforeseen circumstance. This is the reason we recommend purchasing private travel insurance.
For more information regarding member cancellations, see our Refund Policy.
However, please note that your reservation is only protected against an unauthorized cancellation that is made by the DVC Member. Your reservation is not protected in the event of a disaster, weather event, pandemic or other unforeseen circumstance. This is the reason we recommend purchasing private travel insurance.
The DVC reservation system is complex and constantly changing. Members make
reservations daily, but there are also cancellations. We always recommend
submitting your Custom Request as soon as possible. As per DVC rules,
members can book as far out as 11 months at their (deeded) home resort, and
up to 7 months at other DVC Resorts.
No, renters will need to create an account and complete the Custom Request
form. Once a member claims this request, the member has a limited amount of
time, typically {3 hours} to check availability and respond to the renter.
If they are unable to do so in a timely manner, they will be timed out and
the request will go back on the top of the listing page.
Yes, once the member has completed the reservation process, they will
receive a confirmation number. When you sign your agreement, you will see
the details of your vacation along with your confirmation number. We suggest
you login to disney.go.com , select the
My Disney Experience profile page and link your new reservation to your
profile.
Please note, Disney Grand Californian resort uses a different system and online check in is not available.
Reservations at Disney Aulani Resort & Spa in Ko Olina Hawaii, can be viewed, and the online check in is available within 10-days of your travel date.
Please confirm that the names on your rental agreement with the DVC Rental Club match the names of all members of your vacation party attached to your "My Disney Experience" profile. Do not attempt to link your DVC resort accommodations with any dining reservations unless you are sure your profile information is an exact match.
Please note, Disney Grand Californian resort uses a different system and online check in is not available.
Reservations at Disney Aulani Resort & Spa in Ko Olina Hawaii, can be viewed, and the online check in is available within 10-days of your travel date.
Please confirm that the names on your rental agreement with the DVC Rental Club match the names of all members of your vacation party attached to your "My Disney Experience" profile. Do not attempt to link your DVC resort accommodations with any dining reservations unless you are sure your profile information is an exact match.
- Login to your account with the DVC Rental Club and select the chat button to send your request to the member to inquire about any changes.
- Email us with your request as soon as possible. If there are any changes or additions needed to your reservation (adding another guest, updating address information) we request notification at least 30 days prior to your check in date as we require the lead time to reach the Owner.
No, a one-night stay is allowed.
Yes, the purpose of the point system is to level off the demand for each
resort by increasing the nightly point cost during the busier times of year
and reducing the costs during the less busy times. We encourage families to
make their reservations as early as possible. Naturally, there is less
availability the closer to your desired check-in date.
The Member who claims your request will attempt to secure a reservation
based on your request. If they are unsuccessful, they may reply back to you
with an alternate for you to consider. If the member does not respond, your
request will time out and be sent to the top of the listings page available
for another member to claim.